Refund Policy

Your Satisfaction Matters to Us

At Harrolds Leathergoods, we’ve spent decades crafting leather goods with care, purpose, and attention to detail. If your item isn’t quite what you expected, we’ll do everything we can to make it right.

Once your order is placed, our team begins preparing it promptly to ensure careful and timely fulfillment.

Returns

Return Timeframe
You have 14 days from the date of delivery to initiate a return.
After 14 days, we’re unable to accept returns or exchanges.
Please note: Cancellations are not accepted once an order is placed.

Item Condition
To be eligible for a return, items must be:

  • Unused

  • In original condition

  • Packaged with all original materials

How to Start a Return
Email us at 📩 info@harrolds-leathergoods.com with:

  • Your order number

  • A brief explanation of the issue

We’ll send you clear instructions on how and where to return your item.
Note: Return shipping costs are not covered. All returns must be sent to our fulfilment centre in Asia.

Refunds

Inspection & Approval
Once your return is received, we’ll inspect the item to ensure it meets the return criteria.
You’ll receive an email notification confirming whether your refund has been approved.

Processing Time
If approved, your refund will be issued to your original payment method.
Please allow 7–10 business days for the refund to appear in your account.

Late or Missing Refunds?
If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your credit card provider (posting times can vary)

  • Reach out to your bank to confirm processing times

Still no luck?
Just email us at info@harrolds-leathergoods.com and we’ll look into it personally.

Exchanges

For Damaged or Defective Items
If your item arrives damaged or defective, we’ll gladly offer a replacement.
Please email us with:

  • Your order number

  • A clear photo of the issue

We’ll guide you through the exchange process from there.